Oakville Auto Repair

10/10, every time. I value their expertise, service recommendations, email inspection reports, nifty texting updates, and of course: their quality customer service. They work hard, work smart, and genuinely care about their customers. Businesses that are this efficient and successful often lose track of being personal and engaged in helping others. East Side is a refreshing combination of both - a rare gem in today's rat-race. Thanks John and co.

Highly Recommend! Customer service was great. They were in consistent communication with us through whole process. A detailed report including photos was received after they looked over our SUV so we could review before any work was done.

I brought in my car to check the unexpected noise in the Eastside Auto service. After I changed some parts, the problem looked more serious I talked to Jeremy through the phone for another quote and mentioned my car’s problem still existed. He asked me to drive by when I had chance. In 2 days, I drove to Markham, on the way back, the sound became serious. I was even thinking my car may not break properly if something happened. But thank God, I was safely back to Oakville and drove to Eastside directly. I told Jeremy the sound, he took a test drive with me without any delay. Finally he heard strange noise! I left my car there and got a shuttle home. In 2 days, I picked up my car, everything goes well perfectly now! I want to say their service is wonderful! I didn’t make an appointment in the first time. They just checked my car and called me back maybe in just an hour to give me a quote. Very prompt service! I sent my car in the second time, Jeremy did a test drive immediately. Not only they take care our cars, but also try to serve the clients better and efficiently. The only thing is I haven’t got a chance to ask what the real problem of my car was, because of the time I picked up my car, there was a line up😊

One of the best and nicest auto repair business I've ever been to. I always have great service and I would highly recommend it to everyone.

Took a prospect xc7O 2_5T AWD for an inspection and was pleased by the smart, timely and unobtrusive customer service and thorough tech report on the vehicle_ Guys even noticed the age of the tires (though passed the safety requirements) and gave me recommendations on what should be done in the near future and what is due for a regular maintenance_ I would recommend this shop to friends.

Fantastic service and repairs! I was checked in by Devil) and he explained to me (in terms 1 could actually understand) what needed to be done with my car. They also went above-and-beyond for the installation and purchasing of my new winter tires. Highly recommend them!

I brought in my car to check the unexpected noise in the Eastside Auto service. After I changed some parts, the problem looked more serious🙁 I talked to Jeremy through the phone for another quote and mentioned my car’s problem still existed. He asked me to drive by when I had chance. In 2 days, I drove to Markham, on the way back, the sound became serious. I was even thinking my car may not break properly if something happened. But thank God, I was safely back to Oakville and drove to Eastside directly. I told Jeremy the sound, he took a test drive with me without any delay. Finally he heard strange noise! I left my car there and got a shuttle home. In 2 days, I picked up my car, everything goes well perfectly now! I want to say their service is wonderful! I didn’t make an appointment in the first time. They just checked my car and called me back maybe in just an hour to give me a quote. Very prompt service! I sent my car in the second time, Jeremy did a test drive immediately. Not only they take care our cars, but also try to serve the clients better and efficiently. The only thing is I haven’t got a chance to ask what the real problem of my car was, because of the time I picked up my car, there was a line up😊

great experience. will certainly continue coming back and will recommend it to my friends.

Squeezed in a quick service for me when I was passing through. They listened, asked questions, and were friendly. I never know what I'm going to get going to a shop but I don't regret stopping here and hope to return! Now that I've had some work done there, I can add more information on the service. The service is great, let's get that straight. They provide a web link through a text that will open up to a full report on what issues were found on your car and what recommendations they have. There was enough time before they called for me to browse the issues and get an idea of what needed to be done. They also provide a free drop-off and pick-up anywhere in Oakville, so I didn't have to sit in the shop all day while my car was fixed. They also wash the car, which is a nice added bonus. They also provide a rewards program that returns roughly 2.5% of your repair costs back onto the card. Now pricing, afterwards, I looked in to what the costs of my repairs seem to be typically. For all but the oil change, it was on the higher end. I had full front brakes replaced, one brake pad in the rear replaced, coolant flushed and filled, power steering flushed and filled, brakes flushed and bled, an oil change, and the brake inspection to find the issue. The labour costs ended up being $650 for that, then the rest was the cost of the parts. Since I'm not an expert in that department, if you are, you can decide whether that's fair or not. From what I assume, it's just over $100 per hour for labour, which again, I believe is on the higher end from what I've seen at other shops in the past. Also, each job they do is priced into packages, so if something took 2 hours to do, but were 3 or 4 separate jobs that could be completed together, they charge the package price, not the timed priced. I was charged probably 6 hours worth of labour but it wasn't 6 hours of labour (since they couldn't complete all the work until parts arrived later in the day anyways). I can understand the reasoning behind it, it just hurts the bank account. But again, I'm no expert. At the end of the day, you get great service so it's up to you what you find fair and reasonable.

Just a nail in my tire but Eastside repaired it fast at a reasonable cost and washed my car as well. Thank you!